Food for Thought

Retention, retailers! How to keep your customers coming back for more

The cost of living crisis has introduced a new challenge to the already vastly competitive ecommerce industry. Advancing your retention strategy could be the answer.

Have you got a compelling retention journey in place for your new customers to buy again? Join some of the UK’s most innovative online retail brands to discuss how a retention push could create stability and boost revenue in response to a shift in customer spending habits.

The Speakers

Rita Cruz & Harriet Cole, Fred Perry

Harriet and Rita are digital executives at Fred Perry, the iconic British fashion brand which is making a big push on its retention strategy.

Abby Ratnasothy, The INKEY List

Abby is Digital Retention Manager at The INKEY List, the cult UK-based beauty brand created to deliver effective, jargon-free skincare.

Experts from the ecommerce industry

Industry experts from UWP, Yotpo and Ometria will guide you through game-changing ecommerce retention strategies for 2022.

The Agenda

  • 12:30 pm drinks, mingling
  • 1:00 pm Introduction: Welcome to the table + (n)ice breaker activity
  • 1:30 pm SPEAKER 1 : Modern Retention Strategies with Rita & Harriet from Fred Perry
  • 2:30 pm SPEAKER 2 : From retention to revenue, with Abby from The INKEY List
  • 3:00 pm ENDING : Q&A with a prize

What will I get out of the event?

Learn how competitive retention strategies can present a solution to fluctuating revenue in 2022

Hear from expert speakers who are achieving online retail success with market-leading engagement programs

Discover secrets to combatting the increasing cost of acquisition by maximising the lifetime value of each customer

Get together with some of the UK’s most innovative ecommerce brands & enjoy a unique lunch at Sexy Fish

Join us at one of London’s bustling culinary hotspots to explore trending topics and gain valuable insights that will help your business grow and thrive online.